Our 3-year written workmanship warranty

What is covered

For three years from substantial completion, we will repair at no cost to you any of the following where it is caused by our workmanship or our materials:

• Peeling, blistering, flaking or cracking of the coating
• Excessive chalking beyond normal product expectation
• Failure of caulk joints we installed
• Failure of carpentry we performed, including fasteners and joints
• Coating failure over bare substrate we primed

Repair means preparation, primer and finish coats to match, at our cost, including labour and materials.

What is not covered

Being specific here is the point. These are the genuine exclusions, and any contractor whose warranty has none is not telling you the truth:

• Damage from storms, hail, fallen limbs, fire, flood or impact
• Failure caused by an underlying moisture problem — a leaking gutter, failed flashing, ice damming, grade against siding — that was identified and declined, or that arose after we finished
• Structural movement, settlement cracking, or substrate failure we did not install
• Normal fading of color from UV, which every exterior coating does
• Surfaces the customer asked us to coat against our written recommendation
• Horizontal walking surfaces — deck floors, stair treads, porch decking — where wear is normal and expected
• Damage from pressure washing, chemical cleaning or repainting by others
• Mildew growth, which is environmental; we will advise on cleaning

How long a paint job should last anyway

A properly prepared exterior in Massachusetts should give you seven to ten years. South and west elevations fail first. If your paint fails inside three years, something was wrong with the preparation, the product or the substrate — which is precisely the window this warranty covers.